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Terms and Conditions

1. Services

MY-Store Limited provides you with our Services subject to the Terms and Conditions at this website. Please read these Terms and Conditions carefully. By accessing and browsing the website, you accept and consent to, without limitation or qualification, the Terms and Conditions. We may amend the Terms and Conditions and other rules and policies relevant to the use of www.mystoregroup.com without prior notice. Your continuing use of our Services will be deemed as your acceptance of the revised Terms and Conditions.

2. Pricing & Promotional Offers

All prices shown on this website apply to orders made and accepted online through this website only. All other discounts or promotional offers which are not available through this website are not valid for purchases at any of MY internet shops.

3. Order Acknowledgement & Acceptance

By registering and completing the Ordering Procedure, you agree to offer to purchase our products. An Order Acknowledgement will be sent by e-mail to acknowledge your order. However, this is not an acceptance of your order. We will only send you the acceptance or confirmation of your order once we have checked availability of stock and courier service. We reserve the right not to accept orders for products or services.

4. Risk & Liability

It is MY duty to ensure that your purchased items are properly packaged and transported to the Post Office or a courier company for delivery to you. We accept no liability of loss or damage once the items are passed to a shipping company due to circumstances beyond our control.

5. Customer's Obligation

By using this website, we regard and expect you as having the authority and legal capacity to agree to the Terms and Conditions. You will comply with all applicable agreements, law, statutes, ordinances and regulations with regard to the use of our Services. The customer must not introduce any viruses, Trojan horses, worms, time bombs or any other computer programs or files of a harmful nature to the website, and also must not introduce any material that is unlawful, defamatory, indecent, obscene or abusive in any way.

6. Law & Jurisdiction

The use of, access to, communications, purchases and any sort of dispute that might arise between you and MY-Store Limited will be governed by The Laws of Hong Kong. Any dispute relating to your visit to any of our internet shop websites or the products you purchase shall be submitted to the non-exclusive jurisdiction of the Hong Kong courts.

7. Payment Terms & Methods

All order transactions can be settled by direct deposit to our company bank account, by telegraphic transfer (T/T) at customer's cost, or by major credit cards through our secure designated payment gateways. We accept Visa and MasterCard, and PayPal payment service.

8. Tax / Duties & Custom Clearance Policies

You are responsible for all taxes and duties and custom charges from your local customs. Customs policies vary widely from country to country. You should contact your local Customs for further information. You are considered the importer of the ordered merchandise and must comply with all laws and regulations of the country in which you are receiving the goods.

9. Delivery Timing

All orders received will be processed within 48 hours of receipt. Normally, your order will be shipped within 2-7 working days from the date of receiving an Order Acknowledgement. Transit time will normally be another 2-7 working days, depending on the destination country. Customers can therefore expect to receive their orders within 4-14 working days. Please note that these are estimated timings only and not a guarantee of actual delivery timings.


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